Shipping & Return Information
At CADNOC, we want to make your experience as seamless as possible, from the moment you place your order to the possibility of returns. This page outlines our comprehensive Shipping & Return Information, providing you with clear guidelines and valuable insights into our processes.
Shipping Information
Shipping Options
We offer several shipping options to cater to your needs:
- Standard Shipping: Our standard shipping option delivers your order within the specified timeframe, typically 5-7 business days.
- Expedited Shipping: Need your products sooner? Opt for expedited shipping for faster delivery, usually within 2-3 business days.
- International Shipping: CADNOC proudly serves customers around the world. We offer international shipping, and delivery times may vary depending on your location.
Shipping Costs
Shipping costs are determined based on factors such as your location, selected shipping option, and the size and weight of your order. During the checkout process, you will have the opportunity to view and select the most suitable shipping option for your needs.
Tracking Your Order
Once your order is processed and shipped, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your shipment and estimate its delivery date.
Return Information
Product Returns
We understand that circumstances may arise when you need to return a product. Our Return Policy is designed to ensure your satisfaction and provide a straightforward process:
Eligibility Criteria: To be eligible for a return, the product must be in its original condition and packaging. Returns should be initiated within 30 days of the purchase date.
Initiating a Return: To initiate a return, please contact our Customer Support team. They will provide you with a Return Authorization (RA) number and detailed instructions.
Packaging: Ensure that the product is securely packaged to prevent damage during transit. Include all original packaging, accessories, and any relevant documentation, such as the packing slip or order confirmation.
Shipping Costs: Return shipping costs are typically the responsibility of the customer unless the return is due to a CADNOC error or a defective product. We recommend using a trackable shipping method for your return.
Refunds: Refunds will be issued to the original payment method, excluding any shipping and handling charges, upon receiving and inspecting the returned product.
Exchanges: If you wish to exchange a product for another item, please contact our Customer Support team for guidance.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support team immediately for prompt resolution.
Contact Us
If you have any questions or require assistance with shipping, returns, or any other inquiries, please do not hesitate to contact us. Our dedicated team is here to assist you and ensure that your experience with CADNOC is exceptional.
CADNOC – Your Trusted Source for Premium Synthetic Lubricants
Thank you for choosing CADNOC for your lubricant needs. We are committed to providing you with high-quality products, excellent service, and transparent policies. Your satisfaction is our priority, and we look forward to serving you with excellence at every step of your journey with us.
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