Return Policy

At CADNOC, we prioritize your satisfaction and aim to make your shopping experience as hassle-free as possible. Our Return Policy is designed to provide you with clarity and convenience in case you need to return a product. Please take a moment to familiarize yourself with the following details.

Eligibility Criteria for Returns

1. Products in Original Condition: To be eligible for a return, the product must be in its original condition and packaging. This means it should not have been opened, used, or damaged in any way. We can only accept returns for products that are in resalable condition.
2. Time Limit: You have 30 days from the date of purchase to initiate a return. Please ensure that you start the return process within this timeframe, as we may not be able to process returns requested after this period.

How to Initiate a Return

If you meet the eligibility criteria and wish to return a product, please follow these steps:

1. Contact Our Customer Support Team: Reach out to our dedicated Customer Support team to inform them of your intention to return a product. When contacting us, kindly provide your order details and a clear reason for the return. This information will help us expedite the process.
2. Receive a Return Authorization (RA) Number: Upon contacting us, our Customer Support team will issue a Return Authorization (RA) number and provide you with detailed instructions on how to proceed with the return. Please do not send back any items without obtaining an RA number first.
3. Pack the Product Securely: When preparing the product for return, ensure it is securely packaged to prevent damage during transit. Include all original packaging, accessories, and any relevant documentation, such as the packing slip or order confirmation.

Shipping Costs

It’s important to note that return shipping costs are typically the responsibility of the customer unless the return is necessitated by a CADNOC error or a defective product. To safeguard your return, we recommend using a trackable shipping method. This ensures that your return reaches us safely and allows you to monitor its progress.

Refunds

Upon receiving and inspecting the returned product, we will promptly process your refund. Refunds will be issued to the original payment method, excluding any shipping and handling charges. Please allow for a reasonable processing time for the refund to be reflected in your account.

Exchanges

Should you wish to exchange a product for an alternative item, please get in touch with our Customer Support team. They will guide you through the return process and assist you in placing a new order for the product you desire.

Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact our Customer Support team immediately. We will swiftly arrange for a replacement or provide a refund as necessary. Your satisfaction is our priority.

Contact Us for Assistance

If you have any questions or require assistance at any point during the return process, please do not hesitate to reach out to us. Our dedicated team is here to assist you and ensure that your return experience is both straightforward and satisfactory.

CADNOC – Your Trusted Source for Premium Synthetic Lubricants

We appreciate your trust in CADNOC as your provider of premium synthetic lubricants. Our Return Policy is crafted with your convenience and peace of mind in mind, reaffirming our commitment to delivering exceptional products and services. Thank you for choosing CADNOC, and we look forward to serving you in the future.