At CADNOC, we are committed to delivering top-quality synthetic lubricants that meet and exceed industry standards. We stand behind the performance and reliability of our products. Our warranty is designed to give you confidence in your choice to use CADNOC synthetic lubricants in your vehicles and equipment.
Limited Warranty
CADNOC’s synthetic lubricants are backed by a Limited Warranty to provide you with peace of mind regarding the performance of our products. Here are the key details of our warranty:
Coverage: Our Limited Warranty covers CADNOC synthetic lubricants when used as recommended in accordance with your vehicle or equipment manufacturer’s specifications and guidelines.
Duration: The duration of our Limited Warranty varies by product. Please refer to the product label, packaging, or product-specific documentation for warranty details on the CADNOC synthetic lubricant you have purchased.
Claims Process: In the event that you encounter an issue with a CADNOC synthetic lubricant that you believe is related to the quality or performance of the product, please follow these steps:
- Contact Us: Reach out to our Customer Support team to initiate a warranty claim. Provide details of the issue, including the product name, batch number (if available), and information about your vehicle or equipment.
- Assessment: Our team will assess the claim and may request additional information, such as oil analysis results or proof of purchase.
- Resolution: If the issue is determined to be covered under our Limited Warranty, CADNOC will take appropriate steps to resolve the matter. This may include replacement of the product or reimbursement for documented expenses related to the issue.
Exclusions: It’s important to note that our Limited Warranty does not cover the following:
- Damage or issues resulting from misuse, improper storage, or failure to follow manufacturer-recommended procedures.
- Products used in applications for which they are not intended or approved.
- Products used beyond their recommended service intervals.
- Incidental or consequential damages arising from product use.
Your Rights: Our Limited Warranty is in addition to any rights you may have under consumer protection laws. This warranty does not limit or restrict your statutory rights.
Contact Us
If you have any questions or need assistance with a warranty claim, please do not hesitate to contact us. Our Customer Support team is here to assist you.
CADNOC – Your Trusted Source for Premium Synthetic Lubricants
Thank you for choosing CADNOC synthetic lubricants. We are dedicated to delivering exceptional products that perform under demanding conditions. Our Limited Warranty is a testament to our confidence in the quality and reliability of our synthetic lubricants, and we are committed to providing you with outstanding service and support throughout your ownership experience.